W 138 FAQ – Answers for
Malaysian Players

The minimum age to register and play at W 138 is 21 years old. W 138 strictly enforces this requirement through the KYC verification process. Any account found to be registered underage will be suspended immediately and the remaining balance refunded.

No. Each individual is only permitted one account only at W 138. Holding multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being suspended and bonuses forfeited. If you're experiencing issues with an existing account, please contact our support team for assistance.

You can log in using phone number or email address registered as an alternative to your username. If you still cannot log in, contact W 138 live chat support with your registered phone number and account details for identity verification.

Yes, you can update the phone number or email address on your W 138 account. Log in, go to the Account Settings, and click Update Information. The change process requires OTP verification to your old number before the new number is updated. If you no longer have access to your old number, please contact our support team.

KYC (Know Your Customer) is a standard identity verification process used by financial and betting platforms worldwide. W 138 requires KYC to protect your account security and comply with responsible gambling policies. You will need to submit photo of identity card (MyKad) clearly. The verification process is typically completed within 1–2 working hours.

To close your account, contact the W 138 support team via live chat or email support@w138.run with your account closure request. Any remaining balance will be returned to you using the same method as your last deposit within 3–5 business days.

An account may be suspended for several reasons: repeated failed login attempts, suspicious activity, incomplete or invalid information, or at your own request via the self-exclusion tool. Contact W 138 live chat support and provide your account details for the review and reactivation process if applicable.

If you can still log in: Go to Account Settings > Security > Change Password. Enter your current password and your new password.

If you have forgotten your password: Click "Forgot Password?" on the login page, enter your registered phone number or email, and key in the OTP sent to you. The process takes less than 2 minutes.

Log in to your W 138 account and go to Account Settings > Security > Two-Factor Authentication. Enable the 2FA option and choose whether the OTP is sent via SMS to your registered Malaysian phone number or through an authenticator app. 2FA adds an extra layer of security to ensure only you can log in to your account.

Log in to your W 138 account and click Wallet > Deposit, select your preferred payment method (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX), enter the amount you wish to deposit, and follow the payment instructions. Deposits via eWallet are credited within a few seconds only.

W 138 accepts all major Malaysian payment methods:

eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
Bank Transfer: DuitNow, FPX (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam)

All transactions are in Malaysian Ringgit (RM) — no currency conversion fees.

Minimum deposit: RM 20 for eWallet (Touch 'n Go, GrabPay, Boost, ShopeePay) and RM 50 for FPX/bank transfer.

Maximum daily deposit: This depends on your payment method and account tier. Standard members can deposit up to RM 10,000 per day via eWallet. Contact support if you require a higher limit.

First, check the receipt or transaction proof from your eWallet or banking app to confirm the payment was successfully processed. If the payment went through but the credit has not appeared in your W 138 account after 30 minutes, contact our live chat support with transaction proof (screenshot of receipt) and we will resolve it within 15–30 minutes.

No. W 138 does not charge any processing fees or admin fees on deposits. The full amount you deposit is credited directly to your W 138 account balance. However, some eWallet providers may apply a small transaction fee on their end — check with your eWallet provider for details.

A deposit may fail for several reasons: insufficient eWallet or bank account balance, the daily eWallet transaction limit has been reached, a temporary payment system disruption, or the W 138 deposit limit has been hit. Please try again after a few minutes or use a different payment method. If the issue persists, contact our support team.

Yes, completely safe. All deposit transactions at W 138 are processed through certified payment gateway protected by 256-bit SSL encryption. Your financial information is never stored directly on W 138's servers. The payment process works just like shopping online via Touch 'n Go or Maybank2u.

W 138 operates fully within Malaysian Ringgit (RM / MYR). All deposits, account balances, winnings, bonuses, and withdrawals are in MYR. No currency conversion is needed for Malaysian players.

After registering and verifying your W 138 account, log in and click Wallet > Deposit. Select Touch 'n Go or another method, enter a minimum of RM 20, and complete the payment. Your first deposit automatically qualifies for Welcome Bonus up to RM 288 — make sure to check the Promotions section to claim them.

Yes. W 138 provides Deposit Limit under the Responsible Gaming section in Account Settings. You can set daily, weekly, or monthly deposit limits. Limits can be lowered immediately, but increasing a limit requires a 7-day waiting period. This is part of W 138's commitment to responsible gambling.

Log in to your W 138 account and click Wallet > Withdrawal, select a withdrawal method (DuitNow, Maybank, CIMB, or another local bank), enter the amount you wish to withdraw and your Malaysian bank account number, then submit your request. Make sure the bank account name matches the name on your W 138 account.

For members who have completed KYC, W 138 withdrawals are processed within 10–30 minutes during normal hours. During peak periods (evenings and weekends), processing may take up to 2 hours. Withdrawals requiring manual review may take up to 1 business day.

Minimum withdrawal: RM 30
Daily maximum withdrawal: RM 50,000 for standard members. VIP members enjoy higher limits.

Make sure you have met the wagering (rollover) requirements for any bonuses received before submitting a withdrawal.

Withdrawals may be rejected if: KYC not completed, unmet bonus rollover requirements, a bank account name that doesn't match your W 138 account name, or incorrect bank details entered. Please verify all information and try again. If the issue persists, contact our support team with a screenshot of the error.

W 138 does not charge withdrawal fees for standard withdrawals. Your first withdrawal each day is free. Subsequent withdrawals on the same day may incur a small processing fee depending on your account level. VIP members enjoy unlimited withdrawals with no fees.

Rollover is the minimum wagering amount that must be met before bonus funds can be withdrawn. For example: if you receive a RM 100 bonus with a 5x rollover requirement, you need to place total bets of RM 500 before bonus funds can be withdrawn. Your own deposit amount (excluding bonuses) can be withdrawn at any time with no rollover requirement.

W 138 accepts withdrawals to all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, Bank Islam, Bank Rakyat, Affin Bank and more. Withdrawals via DuitNow to a phone number are also available and are typically faster.

Yes, as long as the withdrawal is still in status "Pending Processing", you can cancel it from the Withdrawal History section in your Wallet. Once the withdrawal status changes to "Processing", it can no longer be cancelled. If you need immediate assistance with a cancellation, please contact our live chat support.

Your first withdrawal from a W 138 account may take slightly longer due to the initial security verification carried out to protect your account. This only happens once. Once your first withdrawal is successful, all subsequent withdrawals will be processed within the standard timeframe 10–30 minutes.

Once W 138 has processed your withdrawal, the funds may take additional time of 1–3 hours to appear in your bank account depending on your bank's processing time. If more than 24 hours have passed and the funds have not arrived, contact our support team with transaction reference number for further investigation.

New W 138 players are eligible for Welcome Bonus up to RM 588 divided into three sections: RM 288 for the first deposit, RM 188 for the second deposit, and RM 112 cashback. For full details including rollover requirements, visit the Welcome Bonus.

After registering and logging in to your W 138 account, make your first deposit (minimum RM 30 to qualify for the bonus), then go to the Promotions and click Claim Welcome Bonus. The bonus will be credited to your account within a few minutes after the request has been processed.

W 138 offers a variety of ongoing promotions: Weekly Reload Bonus (deposit weekly and receive bonus credits), Daily Cashback for casino games, Free Bet Bonus for sports betting (Malaysia Super League football, badminton), Jackpot Promotion, and exclusive offers for VIP members. Check the Promotions for the latest offers.

All W 138 bonuses have rollover requirements (minimum wagering) that must be met before a withdrawal can be made. Check the specific terms for each bonus under the Promotions Terms section. You can track your rollover progress in the Wallet > Active Bonus in your W 138 account.

Yes, most W 138 bonuses have a validity period of 7–30 days depending on the promotion type. If the rollover is not completed within that period, the bonus and any associated winnings will be automatically forfeited. Check the expiry date of each active bonus under Wallet > Active Bonuses.

The W 138 Refer a Friend Programme lets you earn bonus rewards when friends you invite sign up and make their first deposit using your referral code. Get your unique referral code from the Account > Refer a Friend. Check the Terms & Conditions of the referral programme for more details on bonus amounts and applicable requirements.

W 138 VIP members enjoy: higher withdrawal limits, faster withdrawal processing, larger exclusive reload bonuses, dedicated priority customer support, invitations to special promotions, and birthday gifts. You are automatically upgraded to VIP based on your total deposit amount and betting activity.

Bonuses are usually credited within 15–30 minutes after the request. If more than 1 hour has passed and the bonus has not been credited, contact W 138 live chat support and provide your account username, date and time of the claim, along with the promotion name. Our team will review and resolve it promptly.

In general, one active bonus at a time per account. However, some promotions such as daily cashback and deposit bonuses may be used simultaneously depending on the specific terms of each promotion. Check the Promotions for full details or ask our support team.

Yes. All bonuses at W 138 are optional and not mandatory. If you wish to deposit without receiving any bonus (so that your withdrawal is not subject to rollover requirements), select the "Deposit Without Bonus" when making a deposit. This allows you to withdraw your deposited funds at any time without additional conditions.

W 138 offers more than 1,000 games covers: Jackpot Slots (Pragmatic Play, Habanero, Spadegaming), Live Casino (Baccarat, Roulette, Blackjack, Sic Bo), Sports Betting (Malaysia Super League football, EPL, La Liga; badminton; tennis), E-Sports, and Table Games. All in one account.

Yes. W 138 offers an extensive betting market for Malaysia Super League, Malaysia Premier League, EPL, La Liga, Bundesliga, Serie A and many other leagues. You can bet on match winners, handicaps, total goals, exact scores, and more. Check the Match Odds for the latest odds.

Yes. W 138 offers comprehensive badminton betting coverage, including Malaysia Open, Thomas Cup, Uber Cup, Sudirman Cup, BWF World Tour Finals and BWF tournaments worldwide. You can bet on match winners, set handicaps, and total points. Visit the Badminton for more information.

W 138's live casino lets you play with real live dealers via high-quality video streaming. You can interact with dealers and other players in real time. Games include Baccarat, Blackjack, Roulette, and Dragon Tiger. Enjoy an authentic casino experience from the comfort of your own home.

W 138 offers progressive jackpot slots whose value continuously grows. Certain slot jackpots on our platform have reached values exceeding RM 500,000. The largest jackpot win recorded by a Malaysian player at W 138 was RM 248,500 on the Gates of Olympus slot game. Visit the Jackpot to view the current jackpot value.

Yes, most slot games at W 138 offer demo mode (free play) that you can play without a deposit or real money. It's the best way to understand game mechanics before wagering with real money. However, demo mode does not offer real-money winnings — to win money, you need to log in and play with real credits.

RTP (Return to Player) is the average percentage paid back to players over the long term. Most slots on W 138 have an RTP ranging from 95%–98%. All games use Random Number Generator (RNG) certified by independent regulatory bodies to ensure every spin is random and fair.

If a game is interrupted due to a technical issue or internet disconnection during an active session, the W 138 system will record the result of the last round automatically based on outcomes determined by the server. All wagers will be settled according to those results. Contact support with Game session ID if you notice any discrepancy.

Betting limits vary by game type: Slots — minimum RM 0.20 to RM 0.50 per spin. Live Casino Baccarat — minimum RM 5 to RM 10. Sports Betting — minimum RM 3 to RM 5 per bet. Maximum limits vary depending on the game type and your account level.

W 138 offers esports betting markets for Mobile Legends: Bang Bang (MLBB), DOTA 2, League of Legends, CS:GO, Valorant, and more. These are especially popular among younger Malaysian players who follow both local and international esports leagues. Odds are updated live throughout each match.

Yes. W 138 is a secure and licensed platform. We use 256-bit SSL encryption for all transactions, operates a 24/7 fraud detection system, and holds a valid gambling licence. Player personal data is fully protected and never sold to third parties. Over 500,000 Malaysian players trust W 138.

All W 138 player data is stored on secure servers with full encryption. We follow a strict privacy policy — your data is never sold or shared without your consent. For more details, please review Privacy Policy our team. You may request data deletion at any time.

Yes, that is a scam. W 138 will never ask for your password, PIN, or financial information via SMS, Telegram, WhatsApp, or email. Ignore such messages and do not share any information. Report them to our support team at support@w138.run so we can take action. Access W 138 only through the official URL w138.run.

Contact W 138 live chat support immediately and request your account is temporarily frozen. Change your password immediately and enable 2FA if you haven't already. Our security team will review your account activity logs and take appropriate action. Don't delay — acting quickly is key to minimising any losses.

W 138 cares about player wellbeing. Visit the Responsible Gaming for information on control tools such as deposit limits, loss limits, self-exclusion, and support resources. You can also reach our support team for assistance — asking for help is a smart and courageous step.

W 138 uses cookies necessary for platform functionality, saving login preferences, and improving user experience. We do not sell cookie data to third-party advertisers. For full details on data usage, please review Privacy Policy policy. You can manage your cookie preferences through your browser settings.

Log in to your W 138 account and go to Account Settings > Security > Active Sessions. You will see a list of all currently logged-in devices. Click "Log Out of All Devices" to end all active sessions at once. This is useful if you suspect someone else has accessed your account.

The official W 138 URL is https://w138.run. Make sure you see the padlock icon () in your browser's address bar, indicating a secure SSL connection. Bookmark this official URL and avoid accessing W 138 through unknown links in messages or on social media.

Log in to your W 138 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Select a break period — 24 hours, 7 days, 30 days, 3 months, 6 months, or 1 year. A permanent self-exclusion option is also available. Self-exclusion takes effect instantly once activated.

For official complaints, email us at support@w138.run with the subject line "Official Complaint" and include: your account username, a detailed description of the complaint, relevant screenshot evidence, and a Malaysian phone number to reach you. We will respond within 24–48 business hours. Urgent cases can be escalated via live chat.